Continuously improving the service system and enhancing technological innovation capabilities when entering the equipment, continuously creating value for customers
Once met, lifelong service
Regardless of domestic or foreign customers, as long as they meet us once, we consider them permanent customers and provide technical support within our capabilities to create value for them.
Service system that connects the past and sets the stage for the future
We have a group of experienced and practical technology personnel who have been engaged in production and research and development in large domestic and international food machinery companies and food production enterprises for many years. Based on customer needs, production history, and current situation, we have insight into potential technical problems of customers, optimize resource allocation, and provide customers with technical improvement and effective transformation plans. We also track the root status of the plans and provide follow-up services.
Comprehensive and in-depth pre-sales service
Product market positioning guidance
Provide industry information and development ideas based on market demand
Product structure positioning
Combining existing market information and development trends, as well as local resources of customers
Develop product items and production process routes
Plan Layout Design of Food Factory Room
For the current food factory, we provide a complete set of functional areas and equipment layout plans. Not limited to the facilities and equipment we provide. For new projects, we tailor them to local conditions and provide optimized factory floor plan design solutions according to customer service requirements to save costs for customers
Factory construction guidance
Based on the layout design of the entire factory, during the start or construction process, we arrange engineering technicians to provide assistance on site, reasonably arrange the construction process, and achieve reasonable construction of underground engineering, water, electricity, gas, and steam to avoid rework and repeated construction.
Equipment design plan
Provide multiple, fast, good, and cost-effective technical solutions to meet customer needs
Seamless in sales service
We strictly adhere to GMP, HACCP, and ISO 9001 standards to establish a comprehensive quality assurance system, implement scientific and advanced project management, and provide real-time project feedback to customers during the initiation, design, manufacturing, and acceptance stages of the project to ensure that each equipment is delivered and used strictly according to customer technical requirements.
Comprehensive after-sales service
We have a service management center that provides customers with systematic service solutions. The service content includes on-site equipment installation, acceptance, operation and maintenance training, equipment maintenance and upkeep, long-term component supply, host technology exchange, old equipment renovation and upgrading.